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GDPR Policy

Zap is committed to support the privacy rights of Zap Customers

We have taken many measures towards full compliance of GDPR.


GDPR means the European Union General Data Protection Regulations (EU Regulations 2016/679), or the United Kingdom General Data Protection Regulations created by the UK Data Protection Act 2018 on the UK’s exit from the European Union.
 

This includes:

  • ​An update of our terms of service

  • The introduction of a Data Protection Addendum (DPA), as required by the GDPR

  • Various cookie protections and opt-out functionality on our website

  • Further internal and third-party security audits of our processes, Azure-based platform and application

Zap's role in GDPR compliance

ZAP acts as a Data Processor within the realm of GDPR compliance. ZAP is responsible for safeguarding the data of partners or customers’ users as it flows through our services.

Customer's role in GDPR compliance

As a ZAP customer (or partner), you are a Data Controller within the GDPR, ZAP is the Data Processor. This means that throughout the time of your subscription to our services, you retain ownership of and control of your Customer or User data.

 

You will want to pay attention to the following non-exhaustive list of items:

  • ​Perform your own research, audit, internal training and strategy steps within your company to ensure you understand GDPR and how it applies to your business

  • Ensure your Terms and Privacy policies are up to date

  • If you are an organization located in the EU, and/or need to be GDPR compliant, you may request to sign our EU Data Protection Agreement (DPA)

  • Be mindful of the amount of personal data that may be processed in a ZAP model and limit it as much as possible.

  • Also ensure that users’ consent is handled appropriately.

What is a Data Processing Agreement (DPA)?

This is an agreement that ZAP offers, that governs the relationship between the Customer (acting as a data controller) and ZAP (acting as a data processor). The DPA facilitates ZAP’s customers’ compliance with their obligations under the GDPR.

 

Our DPA contains data transfer frameworks to ensure that our customers can lawfully transfer personal data to ZAP outside of the European Union by relying on one of these mechanisms: Binding Corporate Rules, or Standard Contractual Clauses. You may download this DPA by clicking this link.

Zap's third-parties/sub-processors

A sub-processor is a third-party data processor engaged by ZAP, including entities from within ZAP, who has or potentially will have access to or process Service Data (which may contain Personal Data). ZAP uses different types of sub-processors to perform various functions in order to operate its service.


ZAP requires its sub-processors to satisfy equivalent obligations as those required by ZAP (as a data processor). ZAP maintains an up-to-date list of the names and locations of all sub-processors used for hosting or other processing of service data.

Infrastructure and service sub-processors

Zap owns or controls acces to the infrastructure used to host the Service and Customer data.

Sub-processor

Application

Location

Microsoft Azure

  • Cloud provider hosting Customer Data

  • User authentication

  • Logging and reporting

  • Only used by Zap SaaS

Customer data is hosted at the customer's elected location, as set forth in our T&Cs

Microsoft Dynamics 365

  • Customer Relationship Management

  • Service license provider

United States

Zendesk

  • Cloud-based Service Provider

  • Zap Customer HelpDesk

United States

Other sub-processors

The following sub-processors may be used by ZAP employees to store the minimum relevant set of data required to perform a specific function:

Sub-processor

Application

Location

Slack

User, customers, customer instance may be discussed here​

United States

Microsoft Office 365

User data may be discussed, referenced or stored in this hosted service, in the form of emails or files​

United States

HubSpot

Prospect and customer information is stored here. This CRM tool and account management system is used by ZAP to manage lead, opportunity, customer records and relationships.​

United States

Zap Group sub-processors

The following sub-processors may be used by ZAP employees to store the minimum relevant set of data required to perform a specific function:

Zap Entity

Regions Covered

Location

Zap Technology Pty Ltd.

Asia Pacific

854 Lorimer Street

Port Melbourne 3207 VIC

Australia

Zap Technology Limited

Europe, Middle-East and Africa

Suite LP49176
20-22 Wenlock Road
London
N1 7GU

United Kingdom

Zap Technology LLC

Americas

8875 Hidden River Parkway
Suite 300
Tampa, FL 33637
United States of America

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