Education – Data Hub Support

This page provides all relevant onboarding material for Support team onboarding. Separate from this, ZAP will provide a server for training. It is anticipated that the content below represents a 20hr commitment. Note: please ensure you are referring to the hosted version of this document, as it will be updated as new content is made available.

 

Learning content

Please read each of the following and skim the relevant self-paced tracing for exercises after each. This treats the self-paced content as tutorials.
Complete guide to analytics – estimated 3hr
Complete guide to modeling – estimated 3hr
Complete guide to the semantic layer – estimated 30m
Administration – note this is a short self-paced course

 

Tutorials

Analytics basics – estimated 1hr tutorial content
Analytics intermediate – estimated 1hr tutorial content
Modeling basics – estimated 1hr tutorial content
Modeling intermediate – estimated 1hr tutorial content
Dimensional semantic modeling – estimated 1hr tutorial content

 

Specific content

Please ensure each team member is across each of the following:
Admin initial sign-up
User sign-up
Sage 100 & 300 initial data model configuration
Provisioning processes

 

Processes

• Finally, please ensure you are across ZAP’s internal process overview.
• And how to log a ticket

 

Review

Once you reach this point, it is strongly recommended that you take a few additional hours to quickly re-read the “Complete guide” articles. For assistance or support, contact.