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February 26, 2019
By Ian Peel
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What’s the difference between ZAP’s support, maintenance and consultancy offerings? And how will each help you get the best ROI on your investment in ZAP Data Hub? ZAP strives for successful outcomes for every customer, and this quick overview explains all.
ZAP’s support team and infrastructure provide all the services necessary to assist a trained ZAP user. We’ll diagnose and rectify product or performance issues and help you to get the best out of your ZAP software. In summary:
ZAP’s maintenance offering ensures continued development on the platform – in particular, access to new features and capabilities within the product line – so customers get the most from their investment and achieve the best ROI possible.
Where a customer is licensed for an analytic or modeling solution, maintenance will extend to accessing new features and capabilities for these solutions. (ZAP does not offer maintenance independent of support services.)
Software implementation in a customer’s own specific environment – or guidance related to that environment or requirements – requires some time with ZAP’s consultants. They can cover:
Where a support ticket is considered to be consultancy, a Customer Success team member will be in touch with the customer, and the support ticket will be closed. In summary, ZAP provides consultancy services when:
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