Meet the ZAP Team: Paulo Silva


Paulo joined ZAP’s Support team a few months back. With his role primarily focused on dealing with customers support requests, we figured it was a good opportunity for you all to get to know him a little better! Learn more about him below…


Hi Paulo, many thanks for taking the time out to feature on our monthly staff spotlight! As always, we’ll kick things off with where do you come from and where do you live?
I am originally from Brazil where I was raised in a city called Belo Horizonte in the mountains of Minas Gerais. In 2007, I arrived in Sydney, and last December, after almost one year into the unique COVID/lockdown lifestyle, it was time to move again so now I’m based in the Gold Coast (Southeast of Brisbane, Australia).

What does your job entail?

As Cloud Support Engineer, I help ZAP clients and teams across the business to optimize and maintain data models, warehouses and cubes. In this position I am responsible for managing the communications between internal teams and customers, ensuring to resolve issues effectively and efficiently.

What is a typical day like?

In my typical day at work, I assist ZAP clients via a wide range of different enquiries, while also assisting in managing the reliability of ZAP’s Data Models. I am lucky to be surrounded by amazing people in the Development, Solutions, Professional Services and Customer Success teams that empowers me to do better every day.

What’s a common question you get from customers?

There are no common questions as every day there are new challenges to overcome… never a dull moment!

What do you like most about your job?

I believe that cloud computing is at the forefront of digital transformation, and at ZAP, I feel that I am part of this movement, collaborating with a team and product that share my values and ideas.

What do you like to do when you aren’t working?

I love spending time with my family, and when they’re too busy for me, working on my home lab and playing XBOX.

What’s a fun fact about you many people may not know?

I usually cry (just a bit) when watching Disney animation movies. Did you ever watch “UP”?

Who are your favorite sports teams?

I do enjoy a good soccer game (I know… such a cliché a Brazilian that likes soccer) and any sport that involves speed and engines.

And any favorite bands/artists?

It all depends on the mood I’m in. I am usually driven to old rock from 70’s and 80’s, but my girls always have a new tune stuck in their heads that eventually ends up in my playlist!

How about favorite films?

Anything with Tom Hanks makes my day (even that weird Cloud Atlas).

What’s your signature dish?

I must confess I am an excellent eater but a terrible cook! Therefore, I’m very grateful for any food that arrives on my plate that wasn’t made by my limited cooking skills.

How would you describe the difference ZAP Data Hub makes to a business… And in just one sentence!

ZAP Data Hub transforms the customer’s virtual data into real knowledge.

What are some of the differences between working for ZAP versus other companies you’ve been with?

I love getting hands-on and resolving challenges. At ZAP I feel that I can make a difference by helping our clients to take advantage of their data, turning insights into actions.

And finally, who would play you in the movie of your life?

“Brad Pitt would make you justice on the big screen.” (My mum’s kind words)