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Hi Fran, it’s great to feature you on June’s staff spotlight. Let’s kick things off with… where do you come from and where do you live?
I’m originally from the Florida Keys (Islamorada) and currently live in Jacksonville, Florida.
What does your job entail?
In a nutshell, as Customer Success Manager, I provide our customers across Americas with the tools and knowledge to be successful with their own internal projects while also building long term successes.
What is a typical day like?
I tend to get organized for my day early while catching up on our industry news. Emails and phone calls with customers usually dictate the day-to-day so no two days are the same. It’s what makes this job so fulfilling and keeps me energized!
What’s a common question you get from customers?
“How do we achieve x with ZAP Data Hub……?” Most questions are about doing something specific with our product
What do you like most about your job?
The team around me are all easy and great to work with. I also like being able to help clients better utilize our tool, it’s very fulfilling for sure!
What do you like to do when you aren’t working?
Play golf and go fishing
What’s a fun fact about you many people may not know?
I have umpired baseball for 20+ years
Who are your favorite sports teams?
I’m a big fan of American football… my favourites are Miami Hurricanes and Las Vegas Raiders
And any favorite bands/artists?
Stevie Ray Vaughan… I like anything bluesy!
How about favorite films?
There’s way too many to name but Coming to America and Tommy Boy are definitely up there
What’s your signature dish?
I actually make a pretty good Crumb Cake
How would you describe the difference ZAP Data Hub makes to a business… And in just one sentence!
ZAP allows the customer to present quality data in a multitude of ways.
What are some of the differences between working for ZAP versus other companies you’ve been with?
Working at ZAP is different to other places I’ve worked based on it truly being an international company. The ability to share ideas and practices with multiple regions of the world has allowed me to become more educated and efficient in my role.
And finally, who would play you in the movie of your life?
Chris Farley… no doubt about it!
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