Meet the ZAP Team: Alley Williams


One of the newest ZAPPERS to the Americas Customer Success team is Alley Williams. She is based in North Carolina and has stepped into and expanded her role quickly making her the latest staff spotlight!


Hey Alley, it’s wonderful to have you with us! As always our first question is… Where do you come from and where do you live?
I was born and raised in New Jersey but now call North Carolina home.

What does your job entail?
My job entails providing accounts receivable and customer success support in the Americas.

What is a typical day like?
My typical day starts with AR reporting and follow-ups. After that, I complete support tasks, training, and work on my current projects. My current projects include the Americas Customer Value Response List and updating Hubspot to be the central point of customer information for the Americas.

What’s a common question you get from customers?
The most common type of questions that I get from customers involve invoicing and contract renewals.

What do you like most about your job?
Aside from the wonderful Zappers that I have met, what I like most about my job is the opportunity to grow and learn.

What do you like to do when you aren’t working?
I enjoy spending time with my family, I like to cook, and I love to read/listen to audio books.

What’s a fun fact about you many people may not know?
Prior to Covid, I taught ESL to Spanish speaking adults at a local church. It’s something that I hope to do again in the future.

Who are your favorite sports teams?
College Football: LSU
College Basketball: DUKE
Professional Football: New Orleans Saints
Rugby: All Blacks
Soccer: Barcelona and Manchester United (how can you not like Ronaldo?!?)

And any favorite bands/artists?
Santana, Lenny Kravitz, and The New Mastersounds.

How about favorite films?
The Office (US), Breaking Bad, The Witcher, Stranger Things, and AEW Dynamite.

What’s your signature dish?
Vegan Lasagna

How would you describe the difference ZAP Data Hub makes to a business… And in just one sentence!
ZAP Data Hub automates and unifies all your data in one easy to use and convenient location.

What are some of the differences between working for ZAP versus other companies you’ve been with?
Two differences between working for ZAP vs. previous companies that I have worked for are the ability to work 100% remote and the openness as well as accessibility of the executive leadership team.

And finally, who would play you in the movie of your life?
My niece Adelle.